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Ideas for Building What Works Better.
Practical thinking on AI, systems, and the way work actually gets done.
Latest Thinking
Ideas, lessons, and observations from the work of reimagining how businesses operate.
Sign-Off Assumed Someone Had Already Thought About It
A deliverable can look thorough without anyone having weighed the options. What sign-off should ask for instead.
Mistakes Used to Get Caught by Accident
Sarah caught the wrong rate because she was typing the invoice. Automate the step and the check nobody wrote down leaves with it.
Headcount Is Not the Business Case
The payroll line fell and the cost base did not. Why headcount is an outcome of automation, not a justification for it on its own.
Checking It Is Quick. Explaining It Is Not.
The number is right and you still lose a morning proving it. Checking an answer and explaining it are separate jobs.
Why Is Anyone Still Chasing These Numbers?
The waiting on list is not a discipline problem. It marks every place where a fact had to be asked for instead of captured.
Nobody Told Them What They Would Be Doing Instead
Quiet non-adoption may start as a scoping gap long before go-live.
Everything Else
16 more
Sep 2026
Aug 2026
- 25Most of What You Want Automated Is a Rule, Not a Judgment
- 25The Pilot Went Well and Nothing Changed
- 25The Demo Showed You Something You Already Pay For
- 17The 80/20 of AI Tools for Owner-Operators
- 10Why Telling Clients You Use AI Actually Builds Trust
- 3Avoiding AI dependency: how to keep a human in the loop
Jul 2026
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